Q&A

If you have food allergies, pregnancy dietary restrictions, or other ingredients that you cannot eat, we will do our best to accommodate you.We may not be able to accommodate all dietary requests.

Please inquire at the time of booking or at least 3 days prior to your stay.
Please understand that we cannot accommodate requests made after this time or on the day of your stay.

If you notify us in advance, we will do our best to serve you food that is free of allergens as much as possible, but we cannot guarantee that the allergens will be removed.
If a customer is concerned that we cannot guarantee the removal of allergens, we may be forced to refuse to serve them food, placing the customer's safety first.Please understand.

For toddlers who require a small meal, we offer mini udon sets and mini breakfast sets.
【Without meals./Without Futon/Bed】Alternatively, please choose either "no meals/bedding provided".
Please include your child's age and gender in your message.

【Dinner】Children's Mini Udon Set: 1650 yen(Tax included)
【Breakfast】Children's mini breakfast set: 1650 yen(Tax included)
※Payment is made directly at the facility.

We do not provide baby food, so please bring your own.
Please note that there are no microwave ovens in the guest rooms of this facility. If you need to heat food, please ask us.We also offer bottle sterilization services.(We will use a microwave oven.)

If you would like to order other items such as udon noodles or porridge separately, please call us at least three days in advance.

Please contact us at the phone number below and tell us your name, the date of your visit, and where and what you left behind.
Tel:089-947-8888
We will get back to you since it may require some time to confirm.
It will be sent by cash-on-delivery when the lost item is found.

Lost and found items will be kept for three months.
Food and perishable items will be discarded or disposed of on the same day for hygiene reasons.

There are 23 parking spaces indoors (2nd floor) and outdoors (in front of the main entrance on the 3rd floor).
Parking fees are 880 yen (tax included) per car per night.
No reservations are required.

Our staff will guide you to the main entrance, so please come to the entrance in your car.

※There is no parking fee for those coming by bicycle or motorcycle.
※The indoor car park has a maximum height of 2.2m.

We can store your car and luggage before check-in and after check-out.
If you would like to do so, please ask a staff member.
We will only be able to store your car after check-out until 2:00 PM.

There is a wooden bed one step up from the living room with a mattress about 10cm thick.
※It is not a bed.

There is an ashtray stand outdoors (to the left of the main entrance).
Smoking is prohibited in all guest rooms and throughout the facility, so please refrain from using electronic cigarettes and heated tobacco products.

To ensure our guests' comfort, we provide wheelchairs and bath chairs.

As numbers are limited, please contact us in advance if you would like to borrow one.

We provide amenities for children so that guests can stay with small children without worry.

【Children's amenities set】
·Toothbrush
·gauze
·Body Wash Ball

In addition, the following rental items will be prepared in your room in advance.
·Diaper trash can
·Baby soap
·Kids Chair

In addition, the following items are available for loan only in limited quantities.
If you would like to borrow, please contact us in advance.
Bouncer
·Baby Bathtub Chair